JHB 2IC (Second-in-Charge) – Tyre & Automotive Service Centre
An established and busy Tyre & Automotive Service Centre is seeking an experienced and hands-on 2IC (Second-in-Charge) to support the Branch Manager in the day-to-day operations of the business.
The successful candidate will be responsible for assisting with branch management, customer service, sales performance, staff supervision, workshop operations, stock control, and ensuring high levels of customer satisfaction. This role is ideal for an individual with strong leadership abilities who is ready to take the next step into branch management.
Remuneration: R24 000 – R26 000 depending on experience and current proof of salary
Key Responsibilities:
- Assist the Branch Manager with the overall management and profitability of the branch
- Oversee daily workshop and fitment centre operations
- Ensure exceptional customer service is delivered at all times
- Support and motivate staff to achieve sales and operational targets
- Assist with managing counter sales and customer enquiries
- Monitor workflow, job quality, and turnaround times
- Ensure workshop efficiency and productivity targets are met
- Assist with stock control, stock counts, and inventory management
- Monitor adherence to company policies, procedures, and safety standards
- Handle customer complaints and resolve issues professionally
- Support recruitment, training, and staff development initiatives
- Assist with cash-ups, reporting, and general branch administration
- Step in and manage the branch in the absence of the Branch Manager
- Build and maintain strong relationships with customers and suppliers
Minimum Requirements:
- Grade 12 / Matric
- Valid driver's licence
- Minimum 3-5 years' experience within a tyre, fitment centre, automotive workshop, service centre, or related environment
- Previous supervisory, team leader, senior sales, or assistant management experience
- Strong understanding of tyre and automotive products and services
- Computer literacy and experience working on business management systems
- Excellent customer service and communication skills
- Ability to lead, motivate, and manage a team
- Motor Industry experience Essential!
(Only suitable candidates will be shortlisted and contacted within 14 days)
Visit our website on www.selectmotor.co.za
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